🚚 Shipping Policy

​​Last updated: July 11, 2026
Order Processing Time
Orders are typically reviewed, packed, and prepared within 1-2 business days. Processing times may be extended during peak periods, holidays, or due to payment reviews, inventory checks, address verification, severe weather, or other unusual operational events.

Shipping Time
Once processing is complete, transit times generally are:
United States: 2-3 business days
Canada: 3-6 business days
Please note that estimated delivery times are for reference only, as carriers may experience route changes, weather conditions, service disruptions, peak volumes, or scanning delays.

We offer free shipping on all orders.

Delivery Address Accuracy
Customers must provide a complete and accurate delivery address, email address, and phone number when placing an order. We are not responsible for delays, delivery failures, returned packages, or lost packages resulting from incomplete, incorrect, inaccessible, or outdated address information provided by the customer.

Tracking and Delivery
If tracking information is available, we will send it to you after shipment. It may take some time for tracking information to update after the shipping label is generated. Packages marked as “delivered” by the carrier are generally considered delivered unless the carrier confirms a delivery issue.

Lost, Delayed, or Damaged Packages
If a package is lost, delayed, or damaged, please contact us immediately with your order number and carrier details. For damaged items, please retain the item and its packaging and provide clear photos so we can review the issue in accordance with our refund policy.

Shipping Restrictions
Service may not be available for certain addresses, regions, products, or delivery methods. We reserve the right to cancel or modify orders if delivery cannot be completed safely, legally, or in a commercially viable manner using our current carriers.

Contact Us Regarding Policy Questions
If you have any questions about this policy or your order, please contact Ember using the details below. If your inquiry relates to a purchase, please be sure to include your order number.
Contact our customer service team at: [email protected].
Address: 4607 Lakeview Canyon Rd., #409, Westlake Village, CA 91361, United States